Terms of service

1.1 These are the terms and conditions that apply when you buy products from us and we sell them to you (“Terms”).

1.2 Please read these Terms carefully before placing an order. They form the basis of any contract between us for the sale of our products. They explain who we are, how we supply products, how either of us can change or end the contract, what to do if something goes wrong, and other important details. If you believe there is an error in these Terms, please contact us.

1.3 By placing an order or creating an account you agree to these Terms. They also include any additional terms, conditions or policies that are referred to, linked from, or otherwise notified to you.

1.4 If you do not accept these Terms you will not be able to order products from our website or otherwise. Please keep a copy of these Terms for your records.

1.5 You confirm that you have the legal right, power and authority to enter into these Terms and to carry out your obligations under them.

1.6 The latest version of these Terms is always available on this page. We may update, change or replace any part of them at any time by posting the revised version on our website. It is your responsibility to check this page regularly. Any new order or account will be governed by the Terms current at the time.

1.7 Our online store is hosted by Shopify Inc., which provides the e-commerce platform we use to sell products and services. 

1.8 Headings are for convenience only and do not affect the meaning of these Terms.

1.9 These Terms are available only in English. No other language applies to our contract.

2. Information about us and how to contact us

2.1 Who we are. We are Bloak Ltd, a company registered in England and Wales. Our company registration number is 17212793 and our registered office is at 66 Paul Street, London EC2A 4NA. Bloak Ltd supplies Natural Soap Bars for Men and related products. We offer both one-off purchases and an ongoing subscription service for regular supply of these products through our website.

2.2 How to contact us. You can email us at bloakbusiness@gmail.com. This address is monitored during normal working hours and we will reply as soon as we reasonably can.

2.3 How we may contact you. If we need to contact you we will do so by telephone or in writing to the email or postal address you gave us when ordering.

2.4 “Writing” includes emails. References to “writing” or “written” in these Terms include emails.

3. Changes to the Terms

3.1 We may revise these Terms at any time to reflect changes in: (a) our products and services; (b) relevant laws or regulations; (c) the functionality or features of our website; or (d) security, technical or operational matters.

3.2 If we change any Terms we may notify you on the website. If we hold your email address we may also email you about the changes.

4. Our products

4.1 Product details (including ingredients and directions for use) appear on our website.

4.2 Website images are for illustration only. While we try to show colours accurately, we cannot guarantee that any device will display them exactly. Products may vary slightly from the images. Because our products are handmade, sizes, weights, capacities, dimensions and measurements shown on the website are approximate. Traditional manufacturing methods mean colour and shape can vary.

4.3 Packaging may differ from that shown in website images.

4.4 We may change the range and description of products and limit the quantities that can be bought at any time without prior notice, except for existing subscribers (see clause 9).

4.5 All products are subject to availability. If an ordered product is unavailable we will email you as soon as possible and will not process the order (see clauses 6 and 9).

4.6 You agree to take reasonable care when using our products, to follow the Directions for Use on the website, and to observe these guidelines: (a) Before full use, perform a skin test by applying a small amount to a small area of skin. Wait 24 hours and only continue if there is no adverse reaction. Our products are natural and reactions are unlikely, but please confirm suitability for yourself. (b) Keep all products away from the eye area. If contact occurs, rinse immediately with water.

4.7 Products are labelled with the ingredients and allergens they contain.

5. Price

5.1 Product prices are as follows: (a) For one-off purchases, the price (including VAT) is the price shown on the order pages when you place the order. Delivery charges are extra. We take reasonable care to ensure prices are correct, but see clause 5.6 if an error is found. (b) For the subscription service, the price (including VAT) is the price shown when you place your first order. We take reasonable care to ensure accuracy, but see clause 5.6 if an error is found.

5.2 Prices may increase from time to time. Any increase will not affect orders we have already accepted with an Order Confirmation (see clause 6.2(b)). For subscribers we will give at least 14 days’ written notice of a price increase. You may then accept the change (by doing nothing), alter your subscription, or cancel in accordance with clause 11.4.

5.3 Except for existing subscribers, we may change the products offered for sale or discontinue supply of any product at any time without notice. We will not be liable to you or any third party for any such change, price adjustment, suspension or discontinuance. For existing subscribers we will give at least 14 days’ written notice of a planned change. If the change affects your subscription you may accept it (by doing nothing), alter it, or cancel under clause 11.4.

5.4 Prices are in pounds sterling (£/GBP) and include VAT at the applicable rate. Delivery costs are extra – see clause 10 and our Shipping Policy.

5.5 If the VAT rate changes between the order date and the supply date we will adjust the VAT you pay, unless you have already paid in full before the change takes effect.

5.6 Despite our efforts, some products may be shown at an incorrect price. We normally check prices before accepting orders. If the correct price on the order date is lower than the stated price we will charge the lower amount. If it is higher we will contact you for instructions before accepting the order and will not process it until we receive them. If we cannot contact you using the details you provided we will treat the order as cancelled and notify you in writing. If we accept and process an order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund any sums paid and require return of any goods supplied.

5.7 Special offers, discounts and promotions (including free trials) may be offered from time to time. Unless expressly stated, previous users or trialists do not qualify. Each individual or account holder may use only one free trial. We may alter the terms or duration of any offer at our discretion. If a discount code or coupon is misused we may cancel the discount and charge the full price. For existing subscribers, any special offer, discount or promotion that applies to products already pre-ordered through the subscription and that gives a greater percentage saving than the subscription already provides will, where possible, be applied automatically or offered to you.

6. Ordering products

6.1 Products can be ordered only through the order process on our website. Please check your order carefully before submitting it.

6.2 For one-off purchases: (a) After you place an order you will receive an email from Bloak Ltd acknowledging receipt and that we are processing it (“Order Acknowledgement”). This does not mean we have accepted the order and no contract is formed at this stage. (b) We accept your order when we send an email confirming acceptance, that we can fulfil it, and that it is on its way (“Order Confirmation”). At that point a contract for the purchase of the products comes into existence between us and these Terms apply. (c) If we cannot accept your order we will tell you by email. Reasons may include the product being out of stock, unexpected limits on resources, an error in price or description, or inability to meet a specified delivery deadline. We cannot accept orders for delivery outside the United Kingdom. If you have already paid we will refund the full amount as soon as possible.

6.3 We do not accept business orders through our website. If, in our sole judgement, an order appears to come from a business, dealer, reseller or distributor we will not accept it online and may contact you using the details supplied.

6.4 We will give your order an order number and tell you what it is when we accept it. Please quote this number whenever you contact us about the order. Business customers should contact us directly by email.

6.5 We sell both within the United Kingdom and European nations. Shipping rates may differ from country to country.

6.6 We are under a legal duty to supply products that conform to the contract.

6.7 The order process for the subscription service is set out in clause 9.

7. Payment

7.1 Payment must be made by one of the methods shown during the order process. Timing depends on whether the purchase is one-off or under the subscription service: (a) For one-off purchases you must pay before we dispatch the products. During the payment process your bank may place a temporary hold on the funds; this is outside our control. The hold is released when payment is requested by Bloak Ltd. (b) For the subscription service you will be charged at the regular intervals you selected when signing up. Payment must be made via the subscription service on the agreed dates before we dispatch products. Payment is usually pre-authorised and taken automatically. If a pre-authorised payment fails the products will not be dispatched and we will contact you for instructions. If we receive no reply within 7 days we will treat the subscription as terminated by you.

7.2 All card payments must be authorised by the relevant card issuer. If your payment details change, your card provider may supply us with the new details for future payments. You agree to update your account with any new payment details in advance of the next due date if you have an active subscription.

7.3 Payment is required before dispatch. In the rare event that products are dispatched but payment does not complete: (a) you must pay us for those products within seven days; or (b) you must return them to us as soon as possible (paying the return shipping cost yourself; returns must use one of the delivery options we offer and we cannot accept in-person returns). You must keep the products in your possession, take reasonable care of them and not use them before returning them.

7.4 If you believe an invoice is incorrect please contact us promptly.

8. Your rights to make changes

8.1 If you wish to change an ordered product please contact us. We will tell you whether the change is possible and, if so, any resulting changes to price, timing of supply or other terms, and ask you to confirm whether you wish to proceed. If we cannot make the change or the consequences are unacceptable to you, you may end the contract if entitled to do so (see clause 11).

9. Our subscription service

9.1 We offer a subscription service for certain products. Under this service we send products you have pre-selected at the regular intervals you choose, in return for regular pre-authorised payments, after which we dispatch the selected product(s).

9.2 You may end your subscription at any time – see clause 11.4.

9.3 You must create an account on our website to join the subscription service (see also clause 4 of our Website Terms of Use). Accounts may be created only by individuals residing in the United Kingdom and only one account is permitted per person. Duplicate accounts will be deleted and an administration fee may be charged. You must provide accurate information and keep it up to date. We retain absolute discretion over whether accounts may be created, maintained or deleted.

9.4 By registering for the subscription service and confirming your product selection and payment method, an ongoing contract is formed between us and these Terms apply to it.

9.5 The ongoing purchase process is as follows: (a) When setting up the subscription you choose how often you wish to receive the selected products; this also determines the charging frequency. (b) At least 3 days before each chosen payment date we will contact you to notify you that payment for the next delivery will be taken by the registered method (“Order Notification”). (c) After payment is taken we will email confirmation of the next product shipment (“Order Confirmation”). (d) We will then email confirmation that the order has been shipped (“Order Shipment”).

9.6 We may suspend or delay supply of a product to: (a) deal with technical or supply problems or make minor technical or supply changes; (b) update the product to reflect changes in laws or regulations; or (c) make changes requested by you or notified by us to you (see clause 6).

9.7 We will contact you in advance (at least 14 days unless the matter is urgent) to tell you we will be suspending or delaying supply. You may end the contract for that product if we suspend or delay it, or tell you we are going to do so, and we will refund any sums paid in advance for the period after you end the contract.

9.8 We may also suspend or delay supply if you fail to pay. If payment is overdue and remains unpaid seven days after we remind you, we may suspend supply until the outstanding amount is paid. We will notify you of any such suspension.

9.9 You are responsible for: (a) keeping your password and account details confidential. We are not liable for any loss or damage arising from your failure to do so; and (b) all purchases and changes made through your account. If you know or suspect unauthorised access you must notify us immediately.

9.10 All of these Terms apply in full to the subscription service unless otherwise stated. If there is any conflict or ambiguity between this clause and other clauses, this clause prevails. Other clauses that specifically refer to the subscription service include: (a) clause 5.1(b) – product price (b) clause 5.2 – price increases (c) clause 5.3 – planned product changes (d) clause 5.7 – special offers and discounts (e) clause 7.1(b) – payment (f) clause 10.2(b) – delivery (g) clause 11.3(b) – right to change your mind under the Consumer Contracts Regulations 2013

10. Delivery

10.1 Delivery costs are shown on our website. You choose the delivery service at the point of order and the cost is added to your order.

10.2 We supply products as follows: (a) For one-off purchases, orders are fulfilled according to the estimated timescale of the delivery option you select and pay for, unless an event outside our control occurs. Estimated delivery is calculated from the date of the Order Confirmation. We aim to deliver as soon as reasonably possible and in any event within 30 days of accepting the order, subject to events outside our control. (b) For the subscription service, products are supplied at the intervals you selected when joining. They are shipped using the delivery option chosen at sign-up and the estimated timescales for that option apply, unless an event outside our control occurs. Estimated delivery is calculated from the Order Shipment email. We aim to deliver as soon as reasonably possible and in any event within 30 days of the date specified in the subscription, subject to events outside our control. Supply continues until the subscription ends or is terminated under clause 11 or we end the contract under clause 14.

10.3 If supply is delayed by an event outside our control (see clause 19) we will contact you as soon as possible and take steps to minimise the delay. Provided we do so we are not liable for the delay, but if there is a risk of substantial delay you may end the contract and receive a refund for any products paid for but not received.

10.4 We cannot offer collection of products in person from our address.

10.5 If no one is available to take delivery and the products cannot be posted through the letterbox, a note will be left explaining how to rearrange delivery or collect from a local depot.

10.6 If you do not collect the products as arranged, or after a failed delivery you do not rearrange delivery or collect from a depot, we will contact you for further instructions and may charge storage and further delivery costs. If, despite reasonable efforts, we cannot contact you or rearrange delivery or collection we may end the contract and clause 14 will apply.

10.7 Responsibility for a product passes to you when we deliver it to the address you gave us or when you or a carrier organised by you collect it from a local depot after rearranged delivery. Delivery is then complete.

10.8 You own a product once we have received full payment.

10.9 You must report any lost or undelivered products to us within 7 days of the expected delivery date. Failure to do so means you are deemed to have received the products.

10.10 It is your responsibility to provide the correct delivery address and contact details. If you fail to do so Bloak Ltd is not responsible for failed or late deliveries. If items are returned to us because of incorrect information we may be unable to refund you (if we cannot contact you and your original payment method is no longer valid) or you may need to pay a second delivery charge. If you decline a second delivery we will refund the product cost but not the failed delivery charge.

11. Your rights to end the contract

11.1 You can always end the contract with us. Your rights depend on what you bought, whether there is a problem with it, how we are performing, and when you decide to end it: (a) If the product is faulty or misdescribed you may have a legal right to end the contract (or to have it repaired or replaced or to receive a full or partial refund) – see clause 13. (b) If you wish to end the contract because of something we have done or told you we are going to do – see clause 11.2. (c) If you have simply changed your mind – see clause 11.3. You may be entitled to a refund within the cooling-off period, subject to deductions, and you will normally pay return costs. (d) In all other cases (where we are not at fault and there is no right to change your mind) – see clause 11.4.

11.2 Ending the contract because of something we have done or are going to do. If you end the contract for any of the reasons below it ends immediately and we will refund you in full for any products not yet provided: (a) we have told you about an upcoming change to a product or these Terms that you do not accept; (b) we have told you about an error in the price or description of a product you ordered and you do not wish to proceed; (c) there is a risk that supply may be significantly delayed or suspended because of events outside our control; (d) we have suspended supply for technical or supply reasons, or notified you that we are going to do so; or (e) you have a legal right to end the contract because of something we have done wrong.

11.3 Exercising your right to change your mind under the Consumer Contracts Regulations 2013. For most products bought online you have a legal right to change your mind and receive a refund. The period depends on what you ordered and how it is delivered: (a) For one-off purchases of goods you have 14 days after the day you (or someone you nominate) receive the goods. (b) For the subscription service (regular ongoing deliveries) you have 14 days after the day you (or someone you nominate) receive the first delivery. How to exercise this right is explained in clause 12.

11.4 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you have no right to change your mind, you can still end the contract before it is completed. A contract for goods is completed when the product is delivered and paid for. A subscription contract continues until you cancel it. To cancel a subscription simply log into your account and cancel. Any products for which payment has already been taken at the time of cancellation will still be delivered and the payment retained.

11.5 Obligations and liabilities incurred before any termination date survive termination of this agreement for all purposes.

12. How to end the contract with us

12.1 To end the contract please notify us by one of the following methods: (a) Email. Send an email to bloakbusiness@gmail.com giving your name, home address, order details and, where available, your phone number and email address. (b) Online. If you are a subscriber you can log into your account and cancel the subscription.

12.2 You may use the model cancellation form below if you wish (it is not compulsory):

Cancellation Form To: Bloak Ltd I/We* hereby give notice that I/we* cancel my/our* contract of sale of the following goods [please list] / my subscription to your subscription service. Order number: Received on (if applicable): Name: Address: Date: *delete as appropriate

12.3 If you end the contract under clause 11.2, 11.3 or 13 you must return any related products to us. Post them to 66 Paul Street, London EC2A 4NA. Email bloakbusiness@gmail.com for a return label. If exercising your right to change your mind you must send the goods within 14 days of telling us you wish to end the contract.

12.4 We will pay the costs of return if: (a) the products are faulty or misdescribed (see clause 13); or (b) you have already received a product but are ending the contract because of a pricing or description error we later notified you of; or (c) you have a legal right to do so because of something we have done wrong. In all other cases (including where you change your mind) you pay the return costs.

12.5 We will refund the price you paid for the products, including delivery costs. The maximum refund for delivery is the cost of the cheapest delivery method we offer. For example, if you chose a faster, more expensive option we will refund only the amount of the cheaper standard option. Deductions may apply as set out below.

12.6 Deductions from refunds if you change your mind. If you exercise your right to change your mind we may reduce the refund of the product price (excluding delivery) to reflect any reduction in value caused by handling beyond what would be allowed in a shop. See our Returns page for more detail. If we refund you before inspecting the goods and later find unacceptable handling, you must pay us an appropriate amount.

12.7 We will make any refund due as soon as possible. If you are changing your mind, for one-off purchases and first-time subscription purchases the refund will be made within 14 days of the day we receive the product back or, if earlier, the day you provide evidence that you have sent it back.

13. If there is a problem with the product

13.1 If any products do not match their description (for example they are faulty, damaged on arrival, or incorrect) please email bloakbusiness@gmail.com as soon as reasonably possible to report the issue and arrange a refund, repair or replacement. Your remedies are: (a) from the day you receive the products (and ownership of them) you have 30 calendar days to reject them and receive a full refund if they are faulty, damaged or incorrect; (b) if you do not wish to reject them, or if the 30-day period has expired, you may request a repair or replacement. We will meet the associated costs and carry out the repair or replacement within a reasonable time and without significant inconvenience. Where repair or replacement is impossible or disproportionate we may offer the alternative or a full refund. If you request a repair or replacement during the 30-day period, that period is suspended until you receive the repaired or replacement products and then resumes; (c) if after a repair or replacement the products still do not conform (or we cannot repair or replace as described), you may keep them at a reduced price or reject them for a refund; and (d) if you exercise the final right to reject more than six months after receiving the products we may reduce any refund to reflect use you have had of them.

13.2 You cannot claim under this clause 13 if: (a) we told you about the fault, damage or other problem before you bought the products and that is the reason you now wish to return them; (b) you bought the products for an unsuitable purpose that was neither obvious nor made known to us and the problem results from that use; or (c) the problem is caused by normal wear and tear, misuse, or intentional or careless damage. You also cannot cancel or return products under this clause merely because you have changed your mind.

13.3 As a consumer you always have legal rights regarding cancellation of faulty or misdescribed products. These rights are not affected by anything in these Terms. Advice on your legal rights is available from your local Citizens Advice Bureau or Trading Standards office.

13.4 If you exercise your legal right to reject products you must post them back to us. We will pay the postage or collection costs. Email bloakbusiness@gmail.com for a return label. If the returned products turn out not to be faulty, damaged or incorrect we reserve the right to recover those costs from you.

14. Our rights to end the contract

14.1 We may end the contract for a product immediately by writing to you if: (a) you fail to make any payment when due and still do not pay within seven days of us reminding you; (b) you fail to provide information we need to supply the products (such as a correct or updated address, contact or payment details); (c) you do not, within a reasonable time, allow us to deliver the products; or (d) you otherwise materially breach these Terms.

14.2 If we end the contract under clause 14.1 we will refund any money paid in advance for products not provided, but we may deduct or charge reasonable compensation for the net costs we incur as a result of your breach.

14.3 We may write to you to say we are going to stop providing a product. We will give at least 14 days’ notice (unless in an emergency) and will refund any sums paid in advance for products that will not be supplied, unless you agree to accept an alternative product (which may be at a different price).

14.4 In all cases where we end the contract you remain liable for all amounts due up to and including the termination date.

15. Our responsibility for loss or damage suffered by you

15.1 If we fail to comply with these Terms we are responsible for loss or damage you suffer that is a foreseeable result of our breach or of our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable or that was not caused by any breach on our part. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the contract was made, both of us knew it might happen (for example because you discussed it with us during the sales process).

15.2 We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or that of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products (including the right to receive products that are as described, match any sample or model, are of satisfactory quality, fit for any particular purpose made known to us, and supplied with reasonable skill and care); and for defective products under the Consumer Protection Act 1987.

15.3 We supply the products only for domestic and private use. You agree not to use them for any commercial, business or re-sale purpose. We are not liable for any loss of profit, loss of business, business interruption or loss of business opportunity. We are not liable for losses suffered by non-consumers.

16. No waiver and entire agreement

16.1 If we fail to insist that you perform any obligation under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that does not mean we have waived our rights or that you do not have to comply with those obligations. We may still take steps against you at a later date. For example, if you miss a payment and we continue to supply products without chasing you, we can still require payment later.

16.2 Any waiver of a default by you will be effective only if given in writing and will not automatically waive any later default.

16.3 These Terms, together with any policies or operating rules posted on this website or notified to you, constitute the entire agreement between you and us and govern your use of the website and purchase of our products. They supersede any prior or contemporaneous agreements, communications or proposals (whether oral or written) between us, including any earlier versions of these Terms.

17. Governing law

17.1 These Terms are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you live in Scotland you may bring proceedings in either the Scottish or the English courts, and if you live in Northern Ireland you may bring proceedings in either the Northern Irish or the English courts.

18. How we may use your personal information

18.1 We will use your personal information only as set out in our privacy policy. That policy explains what personal information we collect, why we collect it, how we use it and the controls you have over it. If you have any questions about how we use your personal data please contact bloakbusiness@gmail.com.

19. Events outside our control

19.1 We will not be liable or responsible for any failure to perform, or delay in performing, any of our obligations under these Terms or any contract that is caused by an event outside our control. An event outside our control means any act or event beyond our reasonable control, including (without limitation) strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, failure of public or private telecommunications networks, or impossibility of using shipping, aircraft, motor transport or other means of public or private transport.

19.2 If an event outside our control affects performance of our obligations under a contract: (a) we will contact you as soon as reasonably possible to notify you; and (b) our obligations will be suspended and the time for performance extended for the duration of the event. Where the event affects delivery of products we will arrange a new delivery date with you after the event ends.

20. Severability

20.1 If any provision of these Terms is found to be unlawful, void or unenforceable, that provision shall still be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms.

20.2 Such a determination shall not affect the validity and enforceability of any remaining provisions. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will continue in full force and effect.

21. Indemnification

21.1 You agree to indemnify, defend and hold harmless Bloak Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand (including reasonable legal fees) made by any third party arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

22. Other terms

22.1 We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and will ensure the transfer does not affect your rights under these Terms. If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it and we will refund any payments made in advance for products not provided.

22.2 You may transfer your rights or obligations under these Terms to another person only if we agree in writing.

22.3 These Terms apply only between you and us. No other person has any right to enforce any of them. Neither of us needs the agreement of any other person in order to end our dealings or change these Terms.