Refund policy

We don’t accept items back once they’ve left our care. After a product has been dispatched, we can no longer ensure it stays in perfect, resale-ready condition.

If our product isn't to your liking, we recommend sharing it with family or friends so it can still be put to good use.

When a purchase doesn’t meet your expectations, we offer store credit or a replacement product. Every situation is reviewed individually, taking into account the details and any supporting information you provide. Our goal is for you to feel satisfied with what you buy from us, and we’ll do our best to reach a resolution that works for you.

For any order-related concerns, simply email our customer service team at bloakbusiness@gmail.com

Refunds connected to failed deliveries are covered in our Shipping Policy.